Check-out
Check-out time is 11am. If you need any assistance, please contact our Front Desk team (250 673 8364) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 6pm a full night charge may be incurred.
For an express checkout, simply drop your key card at the Express Checkout box at the front desk.

Credit Privileges
We honour the following credit cards: Visa, American Express, Mastercard, Discover Card, and Diners Club/enRoute.

Do Not Disturb Policy
Please note that for safety purposes we must check each guestroom at least once every 24 hours. If your “Do Not Disturb” sign is up for more than 24 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.

Electric Current
The hotel’s electric current is 110 volts. If you have European electrical items, you will need a converter that will enable the use of items from 220 volts to 110 volts.

Emergency
Please refer to the “Fire Procedures” section in this directory.

Environmental Programs
Bedsheets in the guest rooms are changed upon request.
If reusing your towels, please hang them up. Should you require fresh ones, please place them in the bathtub and we will provide a fresh supply.

Heating & Air Conditioning
You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.

Housekeeping
This service is offered upon request. Please contact the Front Desk team (250 673 8364) for any housekeeping requests.

Loss/Damage
The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our Front Desk team (dial 0).

Manager
A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact the Front Desk team (dial 250 673 8364).

Medical
If you require medical assistance, please contact our Front Desk team (250 673 8364) who will be pleased to assist you.

Non-smoking
All guest rooms are 100% non-smoking. The hotel’s lounge and restaurant are 100% non-smoking.

Parking
There is ample complimentary parking surrounding the hotel for all our guests.

Pets
We allocate a small number of rooms on the main floor for guests travelling with pets.

Pillows
Each bed contains pillows. An additional soft pillow is in the closet. For additional pillow requests, contact Front Desk team (250 673 8364).

Reservations
For room reservations at any Sandman location, please visit our website at www.sandmanhotels.com. You can also call 1-800-SANDMAN (726-3626) or see the Front Desk team who will be happy to assist you in making a reservation.

RSVP Rewards
All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.
For more information or to sign up, visit www.RSVPrewards.com.

Wake-up Service
Our Front Desk team (250 673 8364) will be pleased to provide you with a wake-up call at the time of your choice. A clock radio alarm is also available on your bedside table.

Wi-Fi
Free wireless Internet access is available for guests.
Network Name: Sandman Guest (no password required).