{"id":92,"date":"2022-04-27T12:40:50","date_gmt":"2022-04-27T16:40:50","guid":{"rendered":"https:\/\/directory.sandmanhotels.com\/cache-creek\/guest-services\/"},"modified":"2026-05-07T17:51:30","modified_gmt":"2026-05-07T21:51:30","slug":"guest-services","status":"publish","type":"page","link":"https:\/\/directory.sandmanhotels.com\/cache-creek\/guest-services\/","title":{"rendered":"Guest Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"92\" class=\"elementor elementor-92\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ff34e5 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"7ff34e5\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile_extra&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-11d44852\" data-id=\"11d44852\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-772a94c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"772a94c4\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-56c6e441\" data-id=\"56c6e441\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3d2970f1 elementor-widget elementor-widget-heading\" data-id=\"3d2970f1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Guest Services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13e7f34e elementor-widget elementor-widget-text-editor\" data-id=\"13e7f34e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Check-out<\/strong><br \/>Check-out time is 11am. If you need any assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 6pm a full night charge may be incurred.<br \/>For an express checkout, simply drop your key card at the Express Checkout box at the front desk.<\/p><p><strong>Credit Privileges<\/strong><br \/>We honour the following credit cards: Visa, American Express, Mastercard, Discover Card, and Diners Club\/enRoute.<\/p><p><strong>Do Not Disturb Policy<\/strong><br \/>Please note that for safety purposes we must check each guestroom at least once every 24 hours. If your \u201cDo Not Disturb\u201d sign is up for more than 24 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.<\/p><p><strong>Electric Current<\/strong><br \/>The hotel\u2019s electric current is 110 volts. If you have European electrical items, you will need a converter that will enable the use of items from 220 volts to 110 volts.<\/p><p><strong>Emergency<\/strong><br \/>Please refer to the \u201cFire Procedures\u201d section in this directory.<\/p><p><b>Environmental Programs<br \/><\/b>Bedsheets in the guest rooms are changed upon request. If you prefer your bedsheets changed daily, please contact our Front Desk team (dial 0).<br \/>If reusing your towels, please hang them up. Should you require fresh ones, please place them in the bathtub and we will provide a fresh supply.<\/p><p><strong>Fax Service<\/strong><br \/>The hotel fax number for incoming transmissions is 250-457-9674. If you\u2019ve been sent a fax, please contact the Front Desk team (dial 0) to collect it.<\/p><p><strong>Heating &amp; Air Conditioning<\/strong><br \/>You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.<\/p><p><strong>Housekeeping<\/strong><br \/>This service is offered upon request. Please contact the Front Desk team (dial 0) for any housekeeping requests.<\/p><p><b>Ice &amp; Pop Machines<\/b><br \/>Ice and pop machines are located in the lobby.<\/p><p><strong>Loss\/Damage<\/strong><br \/>The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our Front Desk team (dial 0).<\/p><p><strong>Manager<\/strong><br \/>A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact the Front Desk team (dial 0).<\/p><p><strong>Medical<\/strong><br \/>If you require medical assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you.<\/p><p><strong>Non-smoking<\/strong><br \/>All guest rooms are 100% non-smoking. The hotel\u2019s lounge and restaurant are 100% non-smoking.<\/p><p><strong>Parking<\/strong><br \/>There is ample complimentary parking surrounding the hotel for all our guests.<\/p><p><strong>Pets<\/strong><br \/>We allocate a small number of rooms on the main floor for guests travelling with pets.<br \/><a href=\"https:\/\/directory.sandmanhotels.com\/cache-creek\/petprogram\/\">Check out our Pet Program here.<\/a><\/p><p><strong>Pillows<\/strong><br \/>Each bed contains pillows. An additional pillow is in the closet. For additional pillow requests, contact Front Desk team (dial 0).<\/p><p><strong>Reservations<\/strong><br \/>For room reservations at any Sandman location, please visit our website at <a href=\"https:\/\/directory.sandmanhotels.com\/\" target=\"_blank\" rel=\"noopener\">www.sandmanhotels.com<\/a>. You can also call\u00a0<a href=\"tel:\/\/1-800-726-3626\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #000000; text-decoration: underline;\">1-800-SANDMAN<\/span><\/strong><\/span><\/a>\u00a0(726-3626) or see the Front Desk team who will be happy to assist you in making a reservation.<\/p><p><strong>Restaurants<\/strong><\/p><p style=\"padding-left: 40px;\"><strong>Heartland Restaurant<\/strong><br \/>Hours: 4pm-8pm<\/p><p><strong>RSVP Rewards<\/strong><br \/>All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.<br \/>For more information or to sign up, visit <a href=\"http:\/\/www.RSVPrewards.com\" target=\"_blank\" rel=\"noopener\">www.RSVPrewards.com<\/a>.<\/p><p><strong>Wi-Fi<\/strong><br \/>Free wireless Internet access is available to guests.<br \/>Network Name: Sandman Guest<br \/>Password RSVPRewards<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guest Services Check-outCheck-out time is 11am. If you need any assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 6pm a full night charge may be incurred.For an express checkout, simply drop your key card at [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/pages\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":20,"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/pages\/92\/revisions"}],"predecessor-version":[{"id":243,"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/pages\/92\/revisions\/243"}],"wp:attachment":[{"href":"https:\/\/directory.sandmanhotels.com\/cache-creek\/wp-json\/wp\/v2\/media?parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}