{"id":96,"date":"2022-04-26T09:50:44","date_gmt":"2022-04-26T13:50:44","guid":{"rendered":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/guest-services\/"},"modified":"2026-03-23T18:36:03","modified_gmt":"2026-03-23T22:36:03","slug":"guest-services","status":"publish","type":"page","link":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/guest-services\/","title":{"rendered":"Guest Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"96\" class=\"elementor elementor-96\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6dd5ba91 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"6dd5ba91\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile_extra&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6cd31d37\" data-id=\"6cd31d37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2c3bbf6e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2c3bbf6e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-70cecc0a\" data-id=\"70cecc0a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-34126a7f elementor-widget elementor-widget-heading\" data-id=\"34126a7f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Guest Services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2c466c elementor-widget elementor-widget-text-editor\" data-id=\"f2c466c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Airlines<\/strong><br \/>Our Front Desk team (dial 0) will be pleased to assist you with airline reservations, changes, confirmation, or airport transportation needs.<\/p><p><strong>Airport<\/strong><br \/><a href=\"https:\/\/www.yvr.ca\/en\/passengers\">Vancouver International Airport<\/a> is normally no more than a 30-minute drive (approximately 16 km). We suggest that you allow at least 90 minutes for check-in, immigration, and customs formalities.<\/p><p><b>ATM<\/b><strong> Machine<\/strong><br \/>Need cash? An ATM Machine is located by the North Tower elevators close to Shark Club Bar &amp; Grill and inside the gift shop.<\/p><p><strong>Call\/Message Forwarding<\/strong><br \/>If you are leaving your room, but expecting an important call or message, please let our Front Desk team (dial 0) know where you will be in the hotel and the call or message will be forwarded to you at that location.<\/p><p><strong>Car Rentals<\/strong><br \/>Our Front Desk team (dial 0) will be pleased to assist you with your booking.<\/p><p><strong>Check-out<\/strong><br \/>Check-out time is 12pm. If you need any assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 6pm a full night charge may be incurred.<br \/>For an express checkout, simply drop your key card at the Express Checkout box at the front desk.<\/p><p><strong>Credit Privileges<\/strong><br \/>We honour the following credit cards: Visa, American Express, Mastercard, and Diners Club\/enRoute.<\/p><p><strong>Currency Exchange<\/strong><br \/>Guests can pay through US dollars, but cannot receive Canadian dollars as change.<\/p><p><strong>Do Not Disturb Policy<\/strong><br \/>Please note that for safety purposes we must check each guestroom at least once every 24 hours. If your \u201cDo Not Disturb\u201d sign is up for more than 24 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.<\/p><p><strong>Dry Cleaning<\/strong><br \/><span class=\"TextRun SCXW92398839 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW92398839 BCX0\">Dry cleaning services are provided by a reputable, independent compan<\/span><span class=\"NormalTextRun SCXW92398839 BCX0\">y <\/span><span class=\"NormalTextRun SCXW92398839 BCX0\">with same day delivery<\/span><span class=\"NormalTextRun SCXW92398839 BCX0\">.<\/span> <span class=\"NormalTextRun SCXW92398839 BCX0\">Available Monday, Wednesday, Friday.<\/span> <span class=\"NormalTextRun SCXW92398839 BCX0\">Bring the items to the Front Desk<\/span><span class=\"NormalTextRun SCXW92398839 BCX0\"> team<\/span><span class=\"NormalTextRun SCXW92398839 BCX0\"> before 7am for <\/span><span class=\"NormalTextRun SCXW92398839 BCX0\">same<\/span><span class=\"NormalTextRun SCXW92398839 BCX0\"> day return at approximately 6pm.<\/span><span class=\"NormalTextRun SCXW92398839 BCX0\"> We act only as an agent and accept no responsibility for lost or damaged goods.\u00a0<\/span><\/span><\/p><p><strong>Electric Current<\/strong><br \/>The hotel\u2019s electric current is 110 volts. If you have European electrical items, you will need a converter that will enable the use of items from 220 volts to 110 volts.<\/p><p><strong>Emergency<\/strong><br \/>Please refer to the \u201cFire Procedures\u201d section in this directory.<\/p><p><b>Environmental Programs<br \/><\/b>Bedsheets in the guest rooms are changed every other day of your stay. If you prefer your bedsheets changed daily, please contact our Front Desk team (dial 0).<br \/>If reusing your towels, please hang them up. Should you require fresh ones, please place them in the bathtub and we will provide a fresh supply.<\/p><p><strong>Fax Service<\/strong><br \/><span class=\"TextRun SCXW262276409 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW262276409 BCX0\">The hotel fax number for incoming transmissions<\/span><\/span><span class=\"TextRun SCXW262276409 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW262276409 BCX0\"> is <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">604-681-8009<\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">. <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">If <\/span><\/span><span class=\"TextRun SCXW262276409 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW262276409 BCX0\">you\u2019ve <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">been<\/span> <span class=\"NormalTextRun SCXW262276409 BCX0\">sent <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">a fax, <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">please <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">cont<\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">a<\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">ct the Front Desk team (dial 0) to <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">collect <\/span><span class=\"NormalTextRun SCXW262276409 BCX0\">it.<\/span><\/span><\/p><p><strong>Fitness Centre<\/strong><br \/><span data-contrast=\"auto\">Our Fitness Centr<\/span><span data-contrast=\"none\">e is located on the second floor. Towe<\/span><span data-contrast=\"auto\">ls and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<br \/><\/span><span data-contrast=\"auto\">Hours:\u00a0<\/span><span data-ccp-props=\"{\">\u00a0<br \/><\/span><span data-contrast=\"none\">Monday \u2013 Saturday: 7:00am \u2013 7:00pm<\/span><span data-ccp-props=\"{\"><br \/><\/span><span data-contrast=\"none\">Sunday: Closed<\/span><\/p><p><strong>Guests with Special Needs<\/strong><br \/>In case of emergency, your safety is our first concern. Please inform the Front Desk team (dial 0) upon check-in if there is a guest with a disability in the room.<\/p><p><strong>Heating &amp; Air Conditioning<\/strong><br \/>You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.<\/p><p><strong>Housekeeping<\/strong><br \/>This service is offered upon request. Please contact the Front Desk team (dial 0) for any housekeeping requests.<\/p><p><b>Ice &amp; Vending Machines<\/b><br \/><span data-contrast=\"auto\">Ice machines are located on the 3<\/span><span data-contrast=\"auto\">rd<\/span><span data-contrast=\"auto\">, 4<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\">, 7<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\"> and 10<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\"> floor of the North Tower and the 3<\/span><span data-contrast=\"auto\">rd<\/span><span data-contrast=\"auto\">, 5<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\"> and 8<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\"> floor of the South Tower.<\/span><span data-ccp-props=\"{\">\u00a0<br \/><\/span><span data-contrast=\"auto\">Pop machines are located on every guest room floor in the North Tower and on the 3<\/span><span data-contrast=\"auto\">rd<\/span><span data-contrast=\"auto\">, 5<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\"> and 8<\/span><span data-contrast=\"auto\">th<\/span><span data-contrast=\"auto\"> floor of the South Tower.<\/span><span data-ccp-props=\"{\">\u00a0<\/span><\/p><p><strong>Loss\/Damage<\/strong><br \/>The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our Front Desk team (dial 0).<\/p><p><strong>Mail &amp; Messages<\/strong><br \/>The message light will flash on your telephone if there is a message for you. Please leave outgoing mail with the Front Desk team. Incoming mail will be held by the Front Desk team for pick up.<\/p><p><strong>Manager<\/strong><br \/>A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact the Front Desk team (dial 0).<\/p><p><strong>Medical<\/strong><br \/>If you require medical assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you.<\/p><p><strong>Non-smoking<\/strong><br \/>All guest rooms are 100% non-smoking. The hotel\u2019s lounge and restaurant are 100% non-smoking.<\/p><p><strong>Parking<\/strong><br \/>Guests have access to our gated, underground parking for $30 per day (plus tax). The maximum vehicle height is 6 ft. 5 in. Please speak with our Front Desk team (dial 0) to reserve a parking spot.<\/p><p><strong>Pets<\/strong><br \/>We allocate a small number of rooms on the main floor for guests travelling with pets.<br \/><a href=\"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/pet-program\/\">Check out our Pet Program here.<\/a><\/p><p><strong>Pillows<\/strong><br \/>Each bed contains two firm pillows and a soft pillow. For additional pillow request, contact Front Desk team (dial 0).<\/p><p><strong>Playpens<\/strong><br \/>Playpens are available as a complimentary special request item through our Front Desk team (dial 0). The number of playpens available is limited and will be provided on a first-come, first-served basis.<\/p><p><strong>Reservations<\/strong><br \/>For room reservations at any Sandman location, please visit our website at <a href=\"https:\/\/directory.sandmanhotels.com\/\" target=\"_blank\" rel=\"noopener\">www.sandmanhotels.com<\/a>. You can also call\u00a0<a href=\"tel:\/\/1-800-726-3626\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #000000; text-decoration: underline;\">1-800-SANDMAN<\/span><\/strong><\/span><\/a>\u00a0(726-3626) or see the Front Desk team who will be happy to assist you in making a reservation.<\/p><p><strong>Restaurants<\/strong><\/p><p style=\"padding-left: 40px;\"><strong>Moxie\u2019s Bar &amp; Grill<\/strong><br \/>From coast to coast, a focus on quality food made with fresh ingredients served in a stylish, comfortable and casual environment.<br \/><span style=\"color: #000000;\"><a href=\"https:\/\/moxies.com\/restaurants\/west-georgia\" target=\"_blank\" rel=\"noopener\">Hours and Menu<\/a><a style=\"color: #000000;\" href=\"https:\/\/moxies.com\/restaurant-locations\/bc\/kamloops-restaurant\/kamloops\" target=\"_blank\" rel=\"noopener\"><br \/><\/a><a href=\"https:\/\/moxies.xdineapp.com\/consumer#menu\/4395\/West%2BGeorgia\/517975\/WG-MAIN\" target=\"_blank\" rel=\"noopener\">Room Service Menu<\/a><a style=\"color: #000000;\" href=\"https:\/\/moxies.com\/restaurant-locations\/bc\/kamloops-restaurant\/kamloops\" target=\"_blank\" rel=\"noopener\"><br \/><\/a><a href=\"https:\/\/moxies.xdineapp.com\/consumer#menu\/4395\/West%2BGeorgia\/517893\/Main%20Menu\" target=\"_blank\" rel=\"noopener\">Pick-Up Menu<\/a><\/span><\/p><p style=\"padding-left: 40px;\"><strong>Shark Club Sports Bar &amp; Grill<\/strong><br \/>The perfect balance of sports bar classics, signature items, and unbeatable late-night specials make this premium sports bar a go-to when the party heads into overtime.<br \/><a href=\"https:\/\/www.sharkclub.com\/location\/vancouver\/\" target=\"_blank\" rel=\"noopener\">Hours and Menu<\/a><br \/><a href=\"https:\/\/www.sharkclub.com\/our-menus\/vancouver-roomservice-menu\" target=\"_blank\" rel=\"noopener\">Room Service Menu<\/a><\/p><p><strong>RSVP Rewards<\/strong><br \/>All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.<br \/>For more information or to sign up, visit <a href=\"http:\/\/www.RSVPrewards.com\" target=\"_blank\" rel=\"noopener\">www.RSVPrewards.com<\/a>.<\/p><p><strong>Safe (In-room)<\/strong><br \/>For your convenience and safety, we suggest you leave any valuables in the in-room safe located in the closet by the entrance.<\/p><p><strong>Sandman Market <em>*Currently Closed<\/em><\/strong><br \/>Sandman Market carries a wide variety of snacks, toiletries, and other items.<\/p><p><strong>Swimming Pool <\/strong><br \/>Our Swimming Pool is located on the main floor. Towels and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.<br \/>Hours: <span data-contrast=\"none\">Daily: 7:00am &#8211; 10:00pm<\/span><span data-ccp-props=\"{\"><br \/><\/span><em>Closed for maintenance from 11:00am-12:00pm<\/em><\/p><p><strong>Wake-up Service<\/strong><br \/>Our Front Desk team (dial 0) will be pleased to provide you with a wake-up call at the time of your choice. A clock radio alarm is also available on your bedside table.<\/p><p><strong>Wi-Fi<\/strong><br \/>Free wireless Internet access is available. Ask our Front Desk team (dial 0) for the network name and password.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guest Services AirlinesOur Front Desk team (dial 0) will be pleased to assist you with airline reservations, changes, confirmation, or airport transportation needs. AirportVancouver International Airport is normally no more than a 30-minute drive (approximately 16 km). We suggest that you allow at least 90 minutes for check-in, immigration, and customs formalities. ATM MachineNeed cash? [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-96","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/pages\/96","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/comments?post=96"}],"version-history":[{"count":65,"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/pages\/96\/revisions"}],"predecessor-version":[{"id":342,"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/pages\/96\/revisions\/342"}],"wp:attachment":[{"href":"https:\/\/directory.sandmanhotels.com\/signature-vancouver-downtown\/wp-json\/wp\/v2\/media?parent=96"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}