Airlines
Our Front Desk team (dial 0) will be pleased to assist you with airline reservations, changes, confirmation, or airport transportation needs.

Airport
Winnipeg International Airport is normally no more than a 10-minute drive (approximately 2 km). We suggest that you allow at least 90 minutes for check-in, immigration, and customs formalities.

ATM Machine
Need cash? An ATM Machine is available in the Hotel.

Business Centre
Our Front Desk team at the lobby (dial 0) will be pleased to assist you with business centre services.

Call/Message Forwarding
If you are leaving your room, but expecting an important call or message, please let our Front Desk team (dial 0) know where you will be in the hotel and the call or message will be forwarded to you at that location.

Car Rentals
Our Front Desk team (dial 0) will be pleased to assist you with your booking.

Check-out
Check-out time is 12pm. If you need any assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 6pm a full night charge may be incurred.
For an express checkout, simply drop your key card at the Express Checkout box at the front desk.

Credit Privileges
We honour the following credit cards: Visa, American Express, Mastercard, Discover Card, and Diners Club/enRoute.

Currency Exchange
The Front Desk team can exchange small amounts of US dollars into Canadian dollars. For larger transactions, please visit a local bank.

Do Not Disturb Policy
Please note that for safety purposes we must check each guestroom at least once every 24 hours. If your “Do Not Disturb” sign is up for more than 24 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.

Dry Cleaning
Dry cleaning services are provided by a reputable, independent company with same day delivery. Available Monday to Friday – except holidays. Bring the items to the Front Desk team before 8am for return the following day before noon. If items are dropped on a Friday, they will be delivered back on the next business day. We act only as an agent and accept no responsibility for lost or damaged goods.

Electric Current
The hotel’s electric current is 110 volts. If you have European electrical items, you will need a converter that will enable the use of items from 220 volts to 110 volts.

Emergency
Please refer to the “Fire Procedures” section in this directory.

Environmental Programs
The Your Stay Your Way program is in operation in this hotel. Please refer to the collateral left on your bed to choose your housekeeping preference.

Fax Service
The hotel fax number for incoming transmissions is 204-594-5845. If you’ve been sent a fax, please contact the Front Desk team (dial 0) to collect it.

Fitness Centre
Our Fitness Centre is located on the main floor. Towels and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.
Hours: Open 24 hours daily.

Guests with Special Needs
In case of emergency, your safety is our first concern. Please inform the Front Desk team (dial 0) upon check-in if there is a guest with a disability in the room.

Heating & Air Conditioning
You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.

Housekeeping
Your Stay Your Way service is offered daily. Please contact the Front Desk team (dial 0) for any housekeeping requests.

Ice & Vending Machines
Ice and vending machines are located on floors 2-6.

Loss/Damage
The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our Front Desk team (dial 0).

Mail & Messages
The message light will flash on your telephone if there is a message for you. Please leave outgoing mail with the Front Desk team. Incoming mail will be held by the Front Desk team for pick up.

Manager
A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact the Front Desk team (dial 0).

Medical
If you require medical assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you.

Non-smoking
All guest rooms are 100% non-smoking. The hotel’s lounge and restaurant are 100% non-smoking.

Parking
There is ample complimentary parking surrounding the hotel for all our guests.

Playpens
Playpens are available as a complimentary special request item through our Front Desk team (dial 0). The number of playpens available is limited and will be provided on a first-come, first-served basis.

Pets
We allocate a small number of rooms on the main floor for guests travelling with pets ($30 per night). Pets cannot be left unattended in the room at any time. There is a maximum of 2 pets per room and a maximum pet weight of 25lbs.

Pillows
Each bed contains two firm pillows and a soft pillow. For additional pillow request, contact Front Desk team (dial 0).

Reservations
For room reservations at any Sandman location, please visit our website at www.sandmanhotels.com. You can also call 1-800-SANDMAN (726-3626) or see the Front Desk team who will be happy to assist you in making a reservation.

Restaurants

Denny’s
Located next door to the hotel, Canada’s favourite all-day breakfast, lunch, dinner, and late-night restaurant, where you can enjoy classic comfort food and value every day.
Hours and Menu

Chop Steakhouse & Bar
Located next door to the hotel, Chop Steakhouse & Bar is the perfect choice for friends, family, or business. A great selection of steak, seafood, salads, wine, and cocktails will have you smiling.
Hours and Menu

Tavern on King Edward – COMING SOON
Tavern is a modern-day reinvention of the public house where bold flavours, creative cocktails, and nostalgic vibes collide.
Hours and Menu

Room Service
Room service coming soon.

RSVP Rewards
All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.
For more information or to sign up, visit www.RSVPrewards.com.

Safe (In-room)
For your convenience and safety, we suggest you leave any valuables in the in-room safe located in the closet.

Swimming Pool
Our Swimming Pool is located on the main floor. Towels and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.
Hours: Open 6:00am – 10:00pm daily.

Wake-up Service
Our Front Desk team (dial 0) will be pleased to provide you with a wake-up call at the time of your choice. A clock radio alarm is also available on your bedside table.

Wi-Fi
Free wireless Internet access is available. No password is required. For assistance, please dial our Front Desk team at (0).
Wi-Fi Network: Sandman Guest