{"id":92,"date":"2022-02-24T11:52:53","date_gmt":"2022-02-24T16:52:53","guid":{"rendered":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/guest-services\/"},"modified":"2026-02-10T16:23:17","modified_gmt":"2026-02-10T21:23:17","slug":"guest-services","status":"publish","type":"page","link":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/guest-services\/","title":{"rendered":"Guest Services"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"92\" class=\"elementor elementor-92\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-77e0fe31 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"77e0fe31\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_scale_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;2&quot;,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_scale_direction&quot;:&quot;out-in&quot;,&quot;background_motion_fx_scale_range&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:20,&quot;end&quot;:80}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;laptop&quot;,&quot;tablet&quot;,&quot;mobile_extra&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-203dd0c0\" data-id=\"203dd0c0\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c9c127 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c9c127\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e914782\" data-id=\"2e914782\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a27dbab elementor-widget elementor-widget-heading\" data-id=\"1a27dbab\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Guest Services<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aa1126f elementor-widget elementor-widget-text-editor\" data-id=\"1aa1126f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.7.8 - 02-10-2022 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p><strong>Airport<\/strong><br \/>Vancouver International Airport is approximately a 30 to 45-minute drive (approximately 14 km) from the hotel. We suggest that you allow at least 90 minutes for check-in, immigration, and customs formalities.<\/p><p><strong>Call\/Message Forwarding<\/strong><br \/>If you are leaving your room, but expecting an important call or message, please let our Front Desk team (dial 0) know where you will be in the hotel and the call or message will be forwarded to you at that location.<\/p><p><strong>Check-out<\/strong><br \/>Check-out time is 11am. If you need any assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 6pm a full night charge may be incurred.<br \/>For an express checkout, simply drop your key card at the Express Checkout box at the front desk.<\/p><p><strong>Credit Privileges<\/strong><br \/>We honour the following credit cards: Visa, American Express, Mastercard, Discover Card, and Diners Club\/enRoute.<\/p><p><strong>Playpens<\/strong><br \/>Playpens are available as a complimentary special request item through our Front Desk team (dial 0). The number of playpens available is limited and will be provided on a first-come, first-served basis.<\/p><p><strong>Currency Exchange<\/strong><br \/>The Front Desk team can exchange small amounts of US funds into Canadian dollars. For larger transactions, please visit a local bank.<\/p><p><strong>Do Not Disturb Policy<\/strong><br \/>Please note that for safety purposes we must check each guestroom at least once every 24 hours. If your \u201cDo Not Disturb\u201d sign is up for more than 24 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.<\/p><p><strong>Dry Cleaning<\/strong><br \/>Dry cleaning services are provided by a reputable, independent company with same day delivery. Available Monday to Friday \u2013 except holidays. Bring the items to the Front Desk team before 8am for same day return. We act only as an agent and accept no responsibility for lost or damaged goods.<\/p><p><strong>Electric Current<\/strong><br \/>The hotel\u2019s electric current is 110 volts. If you have European electrical items, you will need a converter that will enable the use of items from 220 volts to 110 volts.<\/p><p><strong>Emergency<\/strong><br \/>Please refer to the \u201cFire Procedures\u201d section in this directory.<\/p><p><strong>Environmental Programs<\/strong><br \/>Bedsheets in the guest rooms are changed every other day of your stay. If you prefer your bedsheets changed daily, please contact our Front Desk team (dial 0).<br \/>If reusing your towels, please hang them up. Should you require fresh ones, please place them in the bathtub and we will provide a fresh supply.<\/p><p><strong>Fax Service<\/strong><br \/>The hotel fax number for incoming transmissions is 604-669-8284. If you\u2019ve been sent a fax, please contact the Front Desk team (dial 0) to collect it.<\/p><p><strong>Guests with Special Needs<\/strong><br \/>In case of emergency, your safety is our first concern. Please inform the Front Desk team (dial 0) upon check-in if there is a guest with a disability in the room.<\/p><p><strong>Swimming Pool<br \/><\/strong>Our seasonal outdoor pool is open for guests\u2019 use from 9am &#8211; 9pm.\u00a0<em><strong>*Closed for the season*<\/strong><\/em><\/p><p><strong>Fitness Centre<\/strong><br \/>Our Fitness Centre is located on the 3rd floor. Towels and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.<br \/>Hours: Open 7:00am \u2013 11:00pm daily.<\/p><p><strong>Heating &amp; Air Conditioning<\/strong><br \/>You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.<\/p><p><strong>Housekeeping<\/strong><\/p><p>To help reduce our impact on the environment and to provide you with more choice, we have two options for your housekeeping service.<\/p><ol><li>Light room refresh which includes: making bed, supplying fresh towels, emptying garbage, replenishing toiletries, coffee\/tea and light bathroom cleaning if required<\/li><li>Replenishment of supplies which includes: fresh towels, additional toiletries, and coffee\/tea<\/li><\/ol><p>Please look for the door hanger in your room with these two options and place it on your door handle before 10am to receive your service. If there\u2019s no hanger on your door, your room will not be serviced. If you have any questions or require a full-service room cleaning, please notify the Front Desk team (dial 0).<\/p><p><strong>Ice &amp; Vending Machines<\/strong><br \/>Ice machines are located on floors 6, 8, 10, 12, 15, 17.<\/p><p>Vending machines are located on floors 4, 12, 17.<\/p><p><strong>Loss\/Damage<\/strong><br \/>The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our Front Desk team (dial 0).<\/p><p><strong>Messages<\/strong><br \/>The message light will flash on your telephone if there is a message for you.\u00a0<\/p><p><strong>Manager<\/strong><br \/>A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact the Front Desk team (dial 0).<\/p><p><strong>Medical<\/strong><br \/>If you require medical assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you.<\/p><p><strong>Non-smoking<\/strong><br \/>All guest rooms are 100% non-smoking. The hotel\u2019s lounge and restaurant are 100% non-smoking.<\/p><p><strong>Parking<\/strong><br \/>Guests have access to our gated, underground parking for $25 plus tax per day. The maximum vehicle height is 6 ft 2 inches. Please speak with our Front Desk team (dial 0) if you need any additional information.<\/p><p><strong>Pets<\/strong><br \/>We allocate a small number of rooms on the pet floor for guests travelling with pets.<br \/><a href=\"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/petprogram\/\">Check out our Pet Program here.<\/a><\/p><p><strong>Pillows<\/strong><br \/>Each bed contains firm pillows. An additional soft pillow is in the closet. For additional pillow requests, contact Front Desk team (dial 0).<\/p><p><strong>Reservations<\/strong><br \/>For room reservations at any Sandman location, please visit our website at <a href=\"https:\/\/www.sandmanhotels.com\/\">www.sandmanhotels.com<\/a>. You can also call\u00a0<a href=\"tel:\/\/1-800-726-3626\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><strong><span style=\"color: #000000; text-decoration: underline;\">1-800-SANDMAN<\/span><\/strong><\/span><\/a>\u00a0(726-3626) or see the Front Desk team who will be happy to assist you in making a reservation.<\/p><p><strong>RSVP Rewards<\/strong><br \/>All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.<br \/>For more information or to sign up, visit <a href=\"http:\/\/www.RSVPrewards.com\" target=\"_blank\" rel=\"noopener\">www.RSVPrewards.com<\/a>.<\/p><p><strong>Safe (In-room)<\/strong><br \/>For your convenience and safety, we suggest you leave any valuables in the in-room safe located in the closet by the entrance.<\/p><p><strong>Sandman Market<\/strong><br \/>Kin&#8217;s Fresh Market is located on the lobby and carries a wide variety of snacks, toiletries, and other items.<\/p><p><strong>Wake-up Service<\/strong><br \/>Our Front Desk team (dial 0) will be pleased to provide you with a wake-up call at the time of your choice. A clock radio alarm is also available on your bedside table.<\/p><p><strong>Wi-Fi<\/strong><br \/>Free wireless Internet access is available for guests with the network name &#8216;Sandman Guest&#8217;. Only an email address is required for access, no password needed.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Guest Services AirportVancouver International Airport is approximately a 30 to 45-minute drive (approximately 14 km) from the hotel. We suggest that you allow at least 90 minutes for check-in, immigration, and customs formalities. Call\/Message ForwardingIf you are leaving your room, but expecting an important call or message, please let our Front Desk team (dial 0) [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-92","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/pages\/92","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/comments?post=92"}],"version-history":[{"count":83,"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/pages\/92\/revisions"}],"predecessor-version":[{"id":484,"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/pages\/92\/revisions\/484"}],"wp:attachment":[{"href":"https:\/\/directory.sandmanhotels.com\/vancouver-davie-street\/wp-json\/wp\/v2\/media?parent=92"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}