Guest Services

Our Front Desk team (dial 0) will be pleased to assist you with airline reservations, changes, confirmation, or airport transportation needs.

Abbotsford international Airport is normally no more than a 5-minute drive (approximately 4 km). We suggest that you allow at least 90 minutes for check-in, immigration, and customs formalities.

Business Centre
Located opposite the front desk, our business centre offers a wide range of services and equipment. It’s open 24 hours with key card access only.

Call/Message Forwarding
If you are leaving your room, but expecting an important call or message, please let our Front Desk team (dial 0) know where you will be in the hotel and the call or message will be forwarded to you at that location.

Car Rentals
Our Front Desk team (dial 0) will be pleased to assist you with your booking.

Check-out time is 11am. If you need any assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you. Additional charges may apply for guests who are departing late, and after 6pm a full night charge may be incurred.
For an express checkout, simply drop your key card at the Express Checkout box at the front desk.

Credit Privileges
We honour the following credit cards: Visa, American Express, Mastercard, Discover Card, and Diners Club/enRoute.

Currency Exchange
The Front Desk team can exchange small amounts of US funds into Canadian dollars. For larger transactions, please visit a local bank.

Do Not Disturb Policy
Please note that for safety purposes we must check each guestroom at least once every 24 hours. If your “Do Not Disturb” sign is up for more than 24 hours, our Manager on Duty will contact you to ensure your well-being. Should you be scheduled to check-out, we will respect your privacy until the posted check-out time.

Dry Cleaning
Dry cleaning services are provided by a reputable, independent company with same day delivery. Available Monday to Friday – except holidays. Bring the items to the Front Desk team before 8am for same day return. We act only as an agent and accept no responsibility for lost or damaged goods.

Electric Current
The hotel’s electric current is 110 volts. If you have European electrical items, you will need a converter that will enable the use of items from 220 volts to 110 volts.

Please refer to the “Fire Procedures” section in this directory.

Environmental Programs
Bedsheets in the guest rooms are changed every other day of your stay. If you prefer your bedsheets changed daily, please contact our Front Desk team (dial 0).
If reusing your towels, please hang them up. Should you require fresh ones, please place them in the bathtub and we will provide a fresh supply.

Fax Service
The hotel fax number for incoming transmissions is 604-859-7264. If you’ve been sent a fax, please contact the Front Desk team (dial 0) to collect it.

Fitness Centre
Our Fitness Centre is located on the main floor. Towels and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.
Hours: Open 6:00am – 10:00pm daily.

Guests with Special Needs
In case of emergency, your safety is our first concern. Please inform the Front Desk team (dial 0) upon check-in if there is a guest with a disability in the room.

Heating & Air Conditioning
You can use your individual thermostat in your guest room for your comfort. To ensure the cooling and heating in your room is working effectively, please keep the outside doors or windows closed.


To help reduce our impact on the environment and to provide you with more choice, we have two options for your housekeeping service.

  1. Light room refresh which includes: making bed, supplying fresh towels, emptying garbage, replenishing toiletries, coffee/tea and light bathroom cleaning if required
  2. Replenishment of supplies which includes: fresh towels, additional toiletries, and coffee/tea


Please look for the door hanger in your room with these two options and place it on your door handle before 10am to receive your service. If there’s no hanger on your door, your room will not be serviced. If you have any questions or require a full-service room cleaning, please notify the Front Desk team (dial 0).

Ice & Vending Machines
Ice and pop machines are located on floors 2-6.

The hotel is not responsible for loss or damage to any possessions or properties belonging to any person while staying as a guest or patron. If you find that you have misplaced or lost any items during your stay with us, please contact our Front Desk team (dial 0).

Mail & Messages
The message light will flash on your telephone if there is a message for you. Please leave outgoing mail with the Front Desk team. Incoming mail will be held by the Front Desk team for pick up.

A Manager is always available to assist you. Should you wish to speak to the Manager on Duty, please contact the Front Desk team (dial 0).

If you require medical assistance, please contact our Front Desk team (dial 0) who will be pleased to assist you.

All guest rooms are 100% non-smoking. The hotel’s lounge and restaurant are 100% non-smoking.

There is ample complimentary parking surrounding the hotel for all our guests.

We allocate a small number of rooms on the main floor for guests travelling with pets.
Check out our Pet Program here.

Each bed contains firm pillows. An addition soft pillow is in the closet. For additional pillow request, contact Front Desk team (dial 0).

Playpens are available as a complimentary special request item through our Front Desk team (dial 0). The number of playpens available is limited and will be provided on a first-come, first-served basis.

For room reservations at any Sandman location, please visit our website at You can also call 1-800-SANDMAN (726-3626) or see the Front Desk team who will be happy to assist you in making a reservation.


Canada’s favourite all-day breakfast, lunch, dinner, and late-night restaurant, where you can enjoy classic comfort food and value every day.
Hours and Menu
Room Service Menu

Bar One
Grab a drink and a bite, chill, and watch a game or two; whatever your flavour, Bar One has something waiting the next time you’re looking to unwind and have fun!
Hours and Menu

RSVP Rewards
All guests are invited to join RSVP Rewards, our free loyalty program. As a member of this program, you can earn and redeem points for free hotel stays, on-site restaurant discounts, and more at any of our 60+ hotel locations in Canada, the U.S., England and Scotland.
For more information or to sign up, visit

Safe (In-room)
For your convenience and safety, we suggest you leave any valuables in the in-room safe.

Swimming Pool
Our Swimming Pool is located on the main floor. Towels and change rooms are available. Children under 16 must be accompanied by an adult. No food or beverages allowed.
Hours: Open 7:00am – 10:00pm daily.

Wake-up Service
Our Front Desk team (dial 0) will be pleased to provide you with a wake-up call at the time of your choice. A clock radio alarm is also available on your bedside table.

Free wireless Internet access is available for guests.
Network Name: Sandman Guest
Password: rsvprewards